Netcoder collects the minimum needed to run this site, run the Netcoder platform and answer your requests. This page explains what is collected, why, and how to exercise your rights.
Who is responsible
Netcoder is responsible for the personal information collected through this site and for the accounts of the Netcoder platform (app.netcoder.ca). For any question about the protection of your information, write to privacy@netcoder.com.
When a business or an organization uses our AI agents to talk with its own customers, members, employees or candidates, that organization is responsible for the information its agents receive. Netcoder processes that information on its behalf, according to its instructions.
What this site collects
- What you send us: when you write to us or book a meeting, we receive your name, your email and the content of your message. We use them only to reply and follow up.
- Audience statistics: if you consent to it, Google Analytics collects usage data (pages viewed, time on site, device type, approximate location). It helps us understand what our visitors care about and improve the site. It is used neither for advertising nor for profiling.
We do not sell or rent your information, and we do not share it with anyone for commercial purposes.
Cookies and consent
No analytics cookie is placed on your device before you accept. On your first visit, a banner asks for your choice; until you accept, no Google script is loaded and no data is sent to Google.
If you accept, Google Analytics sets cookies (_ga, _ga_<id>) that recognize a device from one visit to the next. They expire after two years at most. We keep this usage data for 14 months.
Your choice is stored in your browser, and you can change it at any time:
This site also uses your browser's local storage to remember the language you picked and the decision above. Those are strictly necessary to run the site and are not used for any tracking.
Third-party services
- Google Analytics (Google LLC): audience measurement, only with your consent.
- Cal.com: the booking tool embedded in our Contact page is provided by Cal.com, which processes the information you enter in the booking form.
- Google Fonts: the site's typefaces are loaded from Google's servers.
These providers may process data outside Quebec, in particular in the United States.
The Netcoder platform
What the platform keeps, and why:
- Your account: your name, your email, your phone number and your language, to sign you in, send you notifications and bill your organization.
- What your organization puts in it: contacts, conversations, documents, bookings, tasks, invoices, job postings and applications. It is used only to provide the service to your organization.
- What the AI agents receive: the messages, calls, emails and forms sent to the agents of an organization, and what the people who write to them choose to share. They are used to answer those people and to carry out the actions the organization allows, such as booking a meeting or creating a contact.
The platform is hosted in Canada (Amazon Web Services, Canada (Central) region). To provide the service, we use providers who may process data outside Canada, in particular in the United States:
- AI model providers (such as OpenAI and Anthropic): they receive the content needed to produce an answer, and their terms forbid them from training their models with it.
- Twilio: text messages and phone calls. ElevenLabs: the voices of the voice agents.
- Stripe: payments. We never see nor keep your card number.
- Google Firebase: sign-in, including sign-in with Google, Microsoft or Apple.
- Google and Microsoft: calendars, when you connect yours (see below).
Each organization sets how long its conversation history is kept; after that period, it is erased. An organization can also erase everything related to a person. Deleted information cannot be recovered.
Information is encrypted while it travels between your browser, our servers and our providers, and the secrets kept in our database are encrypted.
Google user data
When you connect your Google Calendar to Netcoder (Calendar > Connected calendar), you allow Netcoder to access part of your Google account. Here is what is accessed and what we do with it.
- What we access: your Google email address, to show which account is connected; the times when you are busy, never the title nor the content of your events; and the events Netcoder creates for your bookings.
- How we use it: your busy times are removed from the times your booking page and your AI agent offer, and each booking made through Netcoder is written to your calendar, then moved or deleted with it, with a Google Meet link when the meeting is a video one. Nothing else.
- How it is kept: Google gives Netcoder a token to act on your calendar. It is stored encrypted, with a key kept in AWS Key Management Service. Your busy times are read when needed and are not stored. Netcoder never sees your Google password.
- Who receives it: we never sell Google user data, never use it for advertising, and never transfer it, except to the providers that run the platform and only as needed for the features above (the free times an AI agent offers go through its AI model provider, for example), or when the law requires it.
- AI: Google user data is never used to develop, improve or train AI or machine learning models, ours or anyone else's.
- Deletion: disconnecting your calendar in Netcoder deletes the token and cancels it with Google at once. You can also remove Netcoder's access at any time from your Google account, at myaccount.google.com/connections. To have your other information deleted, write to privacy@netcoder.com.
Netcoder's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
A Microsoft (Outlook) calendar is handled the same way.
Your rights
Quebec's privacy legislation gives you the right to access the information we hold about you, to have it corrected, to request its deletion, and to withdraw your consent. Write to privacy@netcoder.com and we will act on it promptly.
You can also block cookies directly in your browser settings, or install the Google Analytics opt-out add-on.
Changes
This policy may be updated. The date of the last update appears at the top of the page.
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